Streamline
Information Systems Limited maintains a support call centre
1-800 line that is available 24/7 year round. Our support
team consists of staff knowledgeable in distribution industry
concepts, inventory control and accounting and will provide
you with the benefit of their many years of experience
in the software and distribution industries. We always
have a number of support personnel available to answer
your questions or your company’s concerns.
We provide personalized
help, allowing us to develop relationships with you and
your staff. We realize that your software system is an
integral part of your business and we are here to help
keep it running smoothly. We care about your business,
as your concerns are our priority. We take pride in the
speed of our responses and in our ability to provide the
correct information and/or effective solutions to your
problems.
We utilize a
call tracking system to monitor progress on your calls
and to provide efficient communications. We further communicate
via a quarterly newsletter that includes helpful information
on new changes in the software, tips and answers to FAQ’s.
Streamline not
only offers superior software support but as authors and
sellers of our own product, our software support agreement
includes a standard no charge software update policy.
This ensures that Streamline customers will continually
benefit from the latest advances in both software design
and industrial distribution developments.
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